Banner Image

Customer Service Charter

  • Share Icon
  • Increase Font Size
  • Decrease Font Size

Our commitments to you open-box

  • We take care of your requests and do our best to meet them transparently.
  • Facilitate service delivery procedures to ensure that they are completed as soon as possible.
  • Determine in advance the documents required to complete each transaction and the completion dates.
  • We inform you of any amendments to the requirements for the completion of your transactions.
  • We offer our services through a qualified team that understands your needs and can answer your inquiries.
  • We are committed to responding to complaints as soon as possible.
  • We maintain the confidentiality of information provided by you.
  • We offer our services in the service centers every day from Sunday to Thursday, from 8:00 am to 2:00 pm and through our website 24 hours a day.

What we hope from you open-box

  • Appreciate the efforts of our staff at your service and respond to their inquiries to complete your transactions on time.
  • Attach all necessary documents to complete the transaction.
  • Provide all required information within the specified time period.
  • Report directly to the amendment, change or update in the transaction data.
  • Initiate your comments if you are not satisfied with the mechanism of service performance or the duration of completion.
  • Fair evaluation of our performance so that we can improve our services for the better.

Contact us in case of any inquiry

Contact us for any questions open-box

top arrow