Customer Service Charter

• We take care of your requests and do our best to meet them transparently.
• Facilitate service delivery procedures to ensure that they are completed as soon as possible.
• Determine in advance the documents required to complete each transaction and the completion dates.
• We inform you of any amendments to the requirements for the completion of your transactions.
• We offer our services through a qualified team that understands your needs and can answer your inquiries.
• We are committed to responding to complaints as soon as possible.
• We maintain the confidentiality of information provided by you.
• We offer our services in the service centers every day from Sunday to Thursday, from 8:00 am to 2:00 pm and through our website 24 hours a day.

• Appreciate the efforts of our staff at your service and respond to their inquiries to complete your transactions on time.
• Attach all necessary documents to complete the transaction.
• Provide all required information within the specified time period.
• Report directly to the amendment, change or update in the transaction data.
• Initiate your comments if you are not satisfied with the mechanism of service performance or the duration of completion.
• Fair evaluation of our performance so that we can improve our services for the better.

Contact us in case of any inquiry

• Email : info@meca.gov.om
• Fax : 24404581
• Phone : 24404696